TY - GEN
T1 - Attempt to mitigate congestion by providing latent information with walk-rally application
AU - Ieiri, Yuya
AU - Nakajima, Yuu
AU - Hishiyama, Reiko
N1 - Funding Information:
This research was supported by the Foundation for the Fusion of Science and Technology (FOST) in Japan, Waseda University Grant for Special Research Projects and JSPS KAKENHI Grant Number 16K12553. Also, we are deeply grateful to Mr. Ryota Ayaki for his cooperation in developing the application. Furthermore, we would like to thank Mr. Masatoshi Ueno and the staff members of the Waseda Festival, Kyoto Museum of Traditional Crafts for allowing us to carry out the experiment.
Publisher Copyright:
© 2018 Association for Computing Machinery.
PY - 2018/1/11
Y1 - 2018/1/11
N2 - At events and sightseeing spots, congestion can be a factor that lowers customer satisfaction, so there is need for methods that mitigate congestion. Currently, there are methods for mitigating congestion such as changing the layout of an event and restricting customer behavior. However, there are problems in that it is difficult to reduce congestion at events in which the layout cannot be changed, and there is a risk the satisfaction level will be reduced due to restricting customer behavior. Therefore, we propose a method aimed at reducing congestion by allowing users to voluntarily select a detour to avoid congestion by providing users with not only obvious information but latent information with a walk-rally application. In demonstration experiments at real events and sightseeing spots, we confirmed that the proposed method is effective at reducing congestion and clarified how to use latent information effectively for mitigating congestion.
AB - At events and sightseeing spots, congestion can be a factor that lowers customer satisfaction, so there is need for methods that mitigate congestion. Currently, there are methods for mitigating congestion such as changing the layout of an event and restricting customer behavior. However, there are problems in that it is difficult to reduce congestion at events in which the layout cannot be changed, and there is a risk the satisfaction level will be reduced due to restricting customer behavior. Therefore, we propose a method aimed at reducing congestion by allowing users to voluntarily select a detour to avoid congestion by providing users with not only obvious information but latent information with a walk-rally application. In demonstration experiments at real events and sightseeing spots, we confirmed that the proposed method is effective at reducing congestion and clarified how to use latent information effectively for mitigating congestion.
KW - Congestion reduction
KW - Detour
KW - Non-monetary incentive
KW - Walk-rally application
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U2 - 10.1145/3183586.3183598
DO - 10.1145/3183586.3183598
M3 - Conference contribution
AN - SCOPUS:85047264433
T3 - ACM International Conference Proceeding Series
SP - 80
EP - 84
BT - Proceedings of 2018 9th International Conference on E-Education, E-Business, E-Management and E-Learning, IC4E 2018
PB - Association for Computing Machinery
T2 - 9th International Conference on E-Education, E-Business, E-Management and E-Learning, IC4E 2018
Y2 - 11 January 2018 through 13 January 2018
ER -