Bibliometric analysis of service innovation research: Identifying knowledge domain and global network of knowledge

Ichiro Sakata*, Hajime Sasaki, Masanori Akiyama, Yuriko Sawatani, Naoki Shibata, Yuya Kajikawa

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

54 Citations (Scopus)


The concept of service innovation is significant for innovation strategy and economic growth. However, since the term "service innovation" represents a broad sense, there does not exist common understanding about what is service innovation even among experts. We developed a methodology to determine the structure and geographical distribution of knowledge, as well as to reveal the structure of research collaboration in such an interdisciplinary area as service innovation by performing journal information analysis, citation network analysis and visualization. Our results show that there are mainly two groups relating to service innovation. Knowledge in these areas has been growing rapidly in recent years. In particular, the fields of ecosystem and IT & Web are exhibiting high growth. We also demonstrated that the global network of knowledge is formed around the powerful hub of the US. The research competency of Asian countries lags behind that of the US and EU. With respect to research collaboration, we identify room for enhancing international collaboration. Our methodology could be useful in forming policies to promote service innovation. Finally, we propose the creation of an international collaboration fund.

Original languageEnglish
Pages (from-to)1085-1093
Number of pages9
JournalTechnological Forecasting and Social Change
Issue number6
Publication statusPublished - 2013 Jul
Externally publishedYes


  • Academic landscape
  • Citation analysis
  • Research collaboration
  • Service science

ASJC Scopus subject areas

  • Business and International Management
  • Management of Technology and Innovation
  • Applied Psychology


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