Customer experience management influencing on human Kansei to MOT

Shin'ya Nagasawa

doi:10.1007/11893011_124

Customer experience management influencing on human Kansei to MOT

Shin'ya Nagasawa^*

^*Corresponding author for this work

Graduate School of Business and Finance

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

2 Citations (Scopus)

Abstract

Recently knowledge obtained from customer experience is effective in producing and designing goods and products, especially ones that influence on Kansei and psychological aspects of consumers. If such methods can be summarized combined more organizedly into some theoretical methodology such knowledge will be more powerful. Furthermore, it is also possible to understand hit products and brand goods that have little understanding. The objective of the paper is to explain the relation and the meaning of Customer Experience Management approach, that is manufacturing and fabrication that influencing on the human Kansei to Management of Technology and Engineering (MOT).

Original language	English
Title of host publication	Knowledge-Based Intelligent Information and Engineering Systems - 10th International Conference, KES 2006, Proceedings
Publisher	Springer Verlag
Pages	980-987
Number of pages	8
ISBN (Print)	3540465421, 9783540465423
DOIs	https://doi.org/10.1007/11893011_124
Publication status	Published - 2006
Event	10th International Conference on Knowledge-Based Intelligent Information and Engineering Systems, KES 2006 - Bournemouth, United Kingdom Duration: 2006 Oct 9 → 2006 Oct 11

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	4253 LNAI - III
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	10th International Conference on Knowledge-Based Intelligent Information and Engineering Systems, KES 2006
Country/Territory	United Kingdom
City	Bournemouth
Period	06/10/9 → 06/10/11

ASJC Scopus subject areas

Theoretical Computer Science
Computer Science(all)

Access to Document

10.1007/11893011_124

Cite this

Nagasawa, S. (2006). Customer experience management influencing on human Kansei to MOT. In Knowledge-Based Intelligent Information and Engineering Systems - 10th International Conference, KES 2006, Proceedings (pp. 980-987). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 4253 LNAI - III). Springer Verlag. https://doi.org/10.1007/11893011_124

Customer experience management influencing on human Kansei to MOT. / Nagasawa, Shin'ya.
Knowledge-Based Intelligent Information and Engineering Systems - 10th International Conference, KES 2006, Proceedings. Springer Verlag, 2006. p. 980-987 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 4253 LNAI - III).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Nagasawa, S 2006, Customer experience management influencing on human Kansei to MOT. in Knowledge-Based Intelligent Information and Engineering Systems - 10th International Conference, KES 2006, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 4253 LNAI - III, Springer Verlag, pp. 980-987, 10th International Conference on Knowledge-Based Intelligent Information and Engineering Systems, KES 2006, Bournemouth, United Kingdom, 06/10/9. https://doi.org/10.1007/11893011_124

Nagasawa S. Customer experience management influencing on human Kansei to MOT. In Knowledge-Based Intelligent Information and Engineering Systems - 10th International Conference, KES 2006, Proceedings. Springer Verlag. 2006. p. 980-987. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/11893011_124

Nagasawa, Shin'ya. / Customer experience management influencing on human Kansei to MOT. Knowledge-Based Intelligent Information and Engineering Systems - 10th International Conference, KES 2006, Proceedings. Springer Verlag, 2006. pp. 980-987 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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Customer experience management influencing on human Kansei to MOT

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