Development of `IntelligentWorkFlow System' using know-how acquired based on work order

In the case of intelligent work that requires sophisticated judgments of experienced worker, if the know-how of experienced workers could be reused, it is expected that even inexperienced workers would be able to perform similar work. This paper describes `IntelligentWorkFlow System' that uses the know-how of experienced workers by focusing on the sequence of procedures in a work. It stores detail process of work as `work-log', and finds out the `know-how' of work by analyzing the stored work-log. Since this system accumulates the know-how through practical work and its know-how acquisition method doesn't focus on application dependent data, it becomes easy to acquire the know-how without depending on the particular application.