Improving service processes with the crowds

Donghui Lin*, Toru Ishida, Yohei Murakami, Masahiro Tanaka

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Citations (Scopus)


With the development of service-oriented computing, more and more Web services are provided for users. However, there are situations that services or service processes cannot meet users' requirements in functional QoS dimensions (e.g., translation quality in a machine translation service). Meanwhile, the emergence of crowdsourcing makes various types of tasks done in more and more efficiency ways with low costs. To consider both functional QoS and non-functional QoS, in this paper we try to combine crowdsourcing activities with service processes. Further, this study aims at analyzing the effects of crowd activities on service processes in the real world. We use a case study in the domain of language service with a large scale experiment to show that composing crowd activities and Web services brings variety and creativity to the traditional service processes and human processes. From the experiments and analysis, we find out that quality of crowd activities is essential to service processes, and that crowd activities with high quality can significantly improve various QoS dimensions of the service processes.

Original languageEnglish
Title of host publicationService-Oriented Computing, ICSOC 2011 Workshops - ICSOC 2011 International Workshops, WESOA, NFPSLAM-SOC, and Satellite Events, Revised Selected Papers
Number of pages12
Publication statusPublished - 2012 Sept 3
Externally publishedYes
Event2011 International Conference on Service-Oriented Computing, ICSOC 2011 - Paphos, Cyprus
Duration: 2011 Dec 52011 Dec 8

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume7221 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349


Other2011 International Conference on Service-Oriented Computing, ICSOC 2011

ASJC Scopus subject areas

  • Theoretical Computer Science
  • General Computer Science


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