TY - GEN
T1 - Lost in transmittance
T2 - 2013 2nd ACM Conference on Computer Supported Cooperative Work, CSCW 2013
AU - Yamashita, Naomi
AU - Echenique, Andy
AU - Ishida, Toru
AU - Hautasaari, Ari
PY - 2013
Y1 - 2013
N2 - Previous research has shown that audio communication is particularly difficult for non-native speakers (NNS) during multilingual collaborations. Especially when audio signals become distorted, NNS are overburdened by not only having to communicate with imperfect language skills, but also compensating for the deteriorations. Under these faulty audio conditions, NNS need to pay extra time and effort to understand the conversation. In order to give NNS more time to process conversations, we tested the insertion of silent gaps (from 0.2 to 0.4 seconds) between conversational turns. First, gaps were inserted into a previously taped conversation, resulting in a significant improvement of NNS's understanding of the conversation. Second, gaps were inserted during a real-time audio conference by adding artificial delay between native speakers. The results show that the added delays have a combination of beneficial and detrimental effects for both native and non-native speakers. The findings have implications towards how audio conferencing can be improved for NNS.
AB - Previous research has shown that audio communication is particularly difficult for non-native speakers (NNS) during multilingual collaborations. Especially when audio signals become distorted, NNS are overburdened by not only having to communicate with imperfect language skills, but also compensating for the deteriorations. Under these faulty audio conditions, NNS need to pay extra time and effort to understand the conversation. In order to give NNS more time to process conversations, we tested the insertion of silent gaps (from 0.2 to 0.4 seconds) between conversational turns. First, gaps were inserted into a previously taped conversation, resulting in a significant improvement of NNS's understanding of the conversation. Second, gaps were inserted during a real-time audio conference by adding artificial delay between native speakers. The results show that the added delays have a combination of beneficial and detrimental effects for both native and non-native speakers. The findings have implications towards how audio conferencing can be improved for NNS.
KW - Audio conferencing
KW - Delay
KW - Mental resource
KW - Non-native speakers
KW - Silent gaps
UR - http://www.scopus.com/inward/record.url?scp=84874889873&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84874889873&partnerID=8YFLogxK
U2 - 10.1145/2441776.2441881
DO - 10.1145/2441776.2441881
M3 - Conference contribution
AN - SCOPUS:84874889873
SN - 9781450313315
T3 - Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW
SP - 923
EP - 934
BT - CSCW 2013 - Proceedings of the 2013 ACM Conference on Computer Supported Cooperative Work
Y2 - 23 February 2013 through 27 February 2013
ER -