TY - GEN
T1 - Measurement and analysis of speech data toward improving service in restaurant
AU - Takehara, Masanori
AU - Tamura, Satoshi
AU - Hayamizu, Satoru
AU - Tenmoku, Ryuhei
AU - Okuma, Takashi
AU - Fukuhara, Tomohiro
AU - Kurata, Takeshi
PY - 2013
Y1 - 2013
N2 - In this paper, we introduce human behavior sensing and data collection tequniques in a real environment. In order to improve worker's skill and service quality, it is desired to analyse and visualize worker's behavior scientifically. We acquired multi-sensored data and speech data of wait staffs in a restaurant for several months. Our goal is to combine these data, to analyse objectively and finally to improve their behavior and service. The speech data is useful to detect their speech events and spoken contents. To collect speech data in real-environment is a difficult task because of recording environment and load to the subjects. This paper focuses on collection of speech and discusses the issue of its measurement and analysis. We also apply VAD(Voice activity detection) for speech data and calculate their speech ratio. The speech ratio has a certain inclination related to their operations. The change of speech ratio expresses the efficiency of QC(Quality control) activity.
AB - In this paper, we introduce human behavior sensing and data collection tequniques in a real environment. In order to improve worker's skill and service quality, it is desired to analyse and visualize worker's behavior scientifically. We acquired multi-sensored data and speech data of wait staffs in a restaurant for several months. Our goal is to combine these data, to analyse objectively and finally to improve their behavior and service. The speech data is useful to detect their speech events and spoken contents. To collect speech data in real-environment is a difficult task because of recording environment and load to the subjects. This paper focuses on collection of speech and discusses the issue of its measurement and analysis. We also apply VAD(Voice activity detection) for speech data and calculate their speech ratio. The speech ratio has a certain inclination related to their operations. The change of speech ratio expresses the efficiency of QC(Quality control) activity.
KW - Human behavior sensing
KW - speech ratio
KW - speech recording
KW - voice activity detection
UR - http://www.scopus.com/inward/record.url?scp=84894181033&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84894181033&partnerID=8YFLogxK
U2 - 10.1109/ICSDA.2013.6709857
DO - 10.1109/ICSDA.2013.6709857
M3 - Conference contribution
AN - SCOPUS:84894181033
SN - 9781479923786
T3 - 2013 International Conference Oriental COCOSDA Held Jointly with 2013 Conference on Asian Spoken Language Research and Evaluation, O-COCOSDA/CASLRE 2013
BT - 2013 International Conference Oriental COCOSDA Held Jointly with 2013 Conference on Asian Spoken Language Research and Evaluation, O-COCOSDA/CASLRE 2013
T2 - 2013 International Conference Oriental COCOSDA Held Jointly with 2013 Conference on Asian Spoken Language Research and Evaluation, O-COCOSDA/CASLRE 2013
Y2 - 25 November 2013 through 27 November 2013
ER -