Operational process improvement in medical TQM: a case study of human error in using devices

Haizhe Jin*, Masahiko Munechika, Masataka Sano, Chisato Kajihara, Masaaki Kaneko, Fu Guo

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

7 Citations (Scopus)


Preventing human error in healthcare is a difficult challenge, with multiple approaches to developing prevention methods and tools. The purpose of this article was to construct a method for preventing human error in medical device use from the perspective of Total Quality Management (TQM). Drawing on cases of errors made when using medical devices, error mechanisms were identified. Considering aspects of humans, medical devices, and interactions between these, we investigated error behaviours, as well as their inducing factors and situations. The methods of eliminating those factors causing medical error behaviours were proposed based on the behavioural mechanism of the error. The findings indicate that TQM is an effective way to reduce medical errors.

Original languageEnglish
Pages (from-to)875-884
Number of pages10
JournalTotal Quality Management and Business Excellence
Issue number7-8
Publication statusPublished - 2016 Jul 3


  • error factors
  • error mechanism
  • human error
  • medical devices
  • total quality management

ASJC Scopus subject areas

  • General Business,Management and Accounting


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