Pitfalls and Countermeasures in Software Quality Measurements and Evaluations

This chapter discusses common pitfalls and their countermeasures in software quality measurements and evaluations based on research and practical achievements. The pitfalls include negative Hawthorne effects, organization misalignment, uncertain future, and self-certified quality. Corresponding countermeasures include goal-oriented multidimensional measurements, alignment visualization and exhaustive identification of rationales, prediction incorporating uncertainty and machine learning-based measurement improvement, and standard/pattern-based evaluation.