Service systems framework focusing on value creation: Case study

Yuriko Sawatani*, Kiyoshi Niwa

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

4 Citations (Scopus)


The impact of R&D on service businesses is increasing rapidly due to the movement to service economies. The shift to focus on the service businesses in manufacturing industries, is affecting their internal business processes, including research organisations. In this paper1, we studied an exploratory research experiment in a manufacturing enterprise toward service research, focusing on an advanced service research initiative. We are seeking to understand how best for research organisations to contribute to service businesses. A conceptual framework of service systems was developed. We conducted a survey. We conducted a survey and found that method creation is critical for the success of service projects, beyond technology creation found that method creation is critical for the success of service project, beyond technology creation. In addition, the primary outputs of service research projects vary based on the positioning of the service project in the framework. It is necessary to recognise the findings for the research management.

Original languageEnglish
Pages (from-to)313-326
Number of pages14
JournalInternational Journal of Web Engineering and Technology
Issue number3
Publication statusPublished - 2009 Jan
Externally publishedYes


  • Innovation management
  • IT services
  • R&D management
  • Service innovation
  • Service systems

ASJC Scopus subject areas

  • Information Systems
  • Computer Networks and Communications
  • Hardware and Architecture


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