Abstract
In this paper, the point of service encounters was considered based on the difference with the production area. Based on the servuction system which captures service at a production-like standpoint, the research theme of industrial engineering is discussed. As a result, three sub-systems in the servuction system and five factors in the service system are discussed. Finally, an example of the research theme in each system is shown.
| Original language | English |
|---|---|
| Pages (from-to) | 82-85 |
| Number of pages | 4 |
| Journal | Journal of Japan Industrial Management Association |
| Volume | 68 |
| Issue number | 2 |
| Publication status | Published - 2017 |
| Externally published | Yes |
Keywords
- Research subject of industrial engineering
- Service location
- Servuction system
ASJC Scopus subject areas
- Strategy and Management
- Management Science and Operations Research
- Industrial and Manufacturing Engineering
- Applied Mathematics