The role of speech technology in service-operation estimation

Masanori Takehara; Satoshi Tamura; Ryuhei Tenmoku; Takeshi Kurata; Satoru Hayamizu

doi:10.1109/ICSDA.2011.6085991

The role of speech technology in service-operation estimation

Masanori Takehara^*, Satoshi Tamura, Ryuhei Tenmoku, Takeshi Kurata, Satoru Hayamizu

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

6 Citations (Scopus)

Abstract

This paper introduces our recent effort to develop a Service-Operation Estimation (SOE) system using speech and multi-sensored data as well as other acquired data. In SOE, it is essential to analyze employees' data in order to increase the productivity in many service industries. Speech processing techniques, such as voice activity detection and keyword spotting recognition, help the analysis and enhance the precision of the results; the beginning and end times of speech region are used to detect work events, and recognized keywords are used to conduct work estimation. In our system all the results are visualized in a 3D model, and it makes employers and employees help their operations.

Original language	English
Title of host publication	2011 International Conference on Speech Database and Assessments, Oriental COCOSDA 2011 - Proceedings
Pages	116-119
Number of pages	4
DOIs	https://doi.org/10.1109/ICSDA.2011.6085991
Publication status	Published - 2011
Externally published	Yes
Event	14th Annual International Conference on Speech Database and Assessments, Oriental COCOSDA 2011 - Hsinchu, Taiwan, Province of China Duration: 2011 Oct 26 → 2011 Oct 28

Publication series

Name	2011 International Conference on Speech Database and Assessments, Oriental COCOSDA 2011 - Proceedings

Conference

Conference	14th Annual International Conference on Speech Database and Assessments, Oriental COCOSDA 2011
Country/Territory	Taiwan, Province of China
City	Hsinchu
Period	11/10/26 → 11/10/28

Keywords

keyword spotting
Service operation estimation
visualization
voice activity detection

ASJC Scopus subject areas

Software

Access to Document

10.1109/ICSDA.2011.6085991

Cite this

Takehara, M., Tamura, S., Tenmoku, R., Kurata, T., & Hayamizu, S. (2011). The role of speech technology in service-operation estimation. In 2011 International Conference on Speech Database and Assessments, Oriental COCOSDA 2011 - Proceedings (pp. 116-119). Article 6085991 (2011 International Conference on Speech Database and Assessments, Oriental COCOSDA 2011 - Proceedings). https://doi.org/10.1109/ICSDA.2011.6085991

The role of speech technology in service-operation estimation. / Takehara, Masanori; Tamura, Satoshi; Tenmoku, Ryuhei et al.
2011 International Conference on Speech Database and Assessments, Oriental COCOSDA 2011 - Proceedings. 2011. p. 116-119 6085991 (2011 International Conference on Speech Database and Assessments, Oriental COCOSDA 2011 - Proceedings).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Takehara, M, Tamura, S, Tenmoku, R, Kurata, T & Hayamizu, S 2011, The role of speech technology in service-operation estimation. in 2011 International Conference on Speech Database and Assessments, Oriental COCOSDA 2011 - Proceedings., 6085991, 2011 International Conference on Speech Database and Assessments, Oriental COCOSDA 2011 - Proceedings, pp. 116-119, 14th Annual International Conference on Speech Database and Assessments, Oriental COCOSDA 2011, Hsinchu, Taiwan, Province of China, 11/10/26. https://doi.org/10.1109/ICSDA.2011.6085991

Takehara M, Tamura S, Tenmoku R, Kurata T, Hayamizu S. The role of speech technology in service-operation estimation. In 2011 International Conference on Speech Database and Assessments, Oriental COCOSDA 2011 - Proceedings. 2011. p. 116-119. 6085991. (2011 International Conference on Speech Database and Assessments, Oriental COCOSDA 2011 - Proceedings). doi: 10.1109/ICSDA.2011.6085991

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abstract = "This paper introduces our recent effort to develop a Service-Operation Estimation (SOE) system using speech and multi-sensored data as well as other acquired data. In SOE, it is essential to analyze employees' data in order to increase the productivity in many service industries. Speech processing techniques, such as voice activity detection and keyword spotting recognition, help the analysis and enhance the precision of the results; the beginning and end times of speech region are used to detect work events, and recognized keywords are used to conduct work estimation. In our system all the results are visualized in a 3D model, and it makes employers and employees help their operations.",

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AB - This paper introduces our recent effort to develop a Service-Operation Estimation (SOE) system using speech and multi-sensored data as well as other acquired data. In SOE, it is essential to analyze employees' data in order to increase the productivity in many service industries. Speech processing techniques, such as voice activity detection and keyword spotting recognition, help the analysis and enhance the precision of the results; the beginning and end times of speech region are used to detect work events, and recognized keywords are used to conduct work estimation. In our system all the results are visualized in a 3D model, and it makes employers and employees help their operations.

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The role of speech technology in service-operation estimation

Abstract

Publication series

Conference

Keywords

ASJC Scopus subject areas

Access to Document

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