TY - GEN
T1 - Usability of Software–Intensive Systems from Developers’ Point of View
T2 - Thematic Area on Human Computer Interaction, HCI 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020
AU - Komiyama, Toshihiro
AU - Fukuzumi, Shin’ichi
AU - Azuma, Motoei
AU - Washizaki, Hironori
AU - Tsuda, Naohiko
N1 - Funding Information:
Responding to these issues, a project, Establishment of Framework for Software Product Quality Quantification and Total Quality Evaluation through Measurement, Evaluation, and Analysis was established in 2015 and performed until 2017 by Waseda University, funded by the Research Initiative on Advanced Software Engineering (RISE) of the Information-technology Promotion Agency (IPA). The authors, Prof. Azuma and Mr. Komiyama joined and contributed to this project as experts of SQuaRE.
Publisher Copyright:
© 2020, Springer Nature Switzerland AG.
PY - 2020
Y1 - 2020
N2 - Even though the type of software-intensive systems has transitioned from the mainframe to the client-server and from the client-server to the cloud, usability is one of the significant quality characteristics throughout the transitions. To achieve and improve usability, it is important to ensure a common understanding of usability concepts and to utilize proven usability evaluation technologies. Quality characteristics and subcharacteristics of software-intensive systems, including usability related ones, are defined in the quality models, i.e. product quality model and quality in use model, of ISO/IEC 25010:2011 in ISO/IEC 250nn SQuaRE (Systems and Software Quality Requirements and Evaluation) series. The SQuaRE series also defines quality measures for quality characteristics and subcharacteristics to be used for quality evaluation. The quality models of software-intensive systems are now under revision considering evolved systems and software technologies and influence on various stakeholders, including “Public”. This paper describes the international standardization of usability definition and evaluation from the developers’ point of view. First, the overview of the SQuaRE is introduced. Second, concepts and technologies related to usability in the SQuaRE are explained. Third, the study results of the application of the SQuaRE to actual projects are introduced, focusing on usability. Finally, future perspectives of international standardization of usability of software-intensive systems are described.
AB - Even though the type of software-intensive systems has transitioned from the mainframe to the client-server and from the client-server to the cloud, usability is one of the significant quality characteristics throughout the transitions. To achieve and improve usability, it is important to ensure a common understanding of usability concepts and to utilize proven usability evaluation technologies. Quality characteristics and subcharacteristics of software-intensive systems, including usability related ones, are defined in the quality models, i.e. product quality model and quality in use model, of ISO/IEC 25010:2011 in ISO/IEC 250nn SQuaRE (Systems and Software Quality Requirements and Evaluation) series. The SQuaRE series also defines quality measures for quality characteristics and subcharacteristics to be used for quality evaluation. The quality models of software-intensive systems are now under revision considering evolved systems and software technologies and influence on various stakeholders, including “Public”. This paper describes the international standardization of usability definition and evaluation from the developers’ point of view. First, the overview of the SQuaRE is introduced. Second, concepts and technologies related to usability in the SQuaRE are explained. Third, the study results of the application of the SQuaRE to actual projects are introduced, focusing on usability. Finally, future perspectives of international standardization of usability of software-intensive systems are described.
KW - ISO/IEC 250nn SQuaRE series
KW - International standardization
KW - Quality evaluation
KW - Quality measure
KW - Quality model
KW - Usability
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U2 - 10.1007/978-3-030-49059-1_33
DO - 10.1007/978-3-030-49059-1_33
M3 - Conference contribution
AN - SCOPUS:85088753540
SN - 9783030490584
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 450
EP - 463
BT - Human-Computer Interaction. Design and User Experience - Thematic Area, HCI 2020, Held as Part of the 22nd International Conference, HCII 2020, Proceedings
A2 - Kurosu, Masaaki
PB - Springer
Y2 - 19 July 2020 through 24 July 2020
ER -