TY - GEN
T1 - Why they ignore English Emails
T2 - 17th Symposium on Usable Privacy and Security, SOUPS 2021
AU - Hasegawa, Ayako A.
AU - Yamashita, Naomi
AU - Akiyama, Mitsuaki
AU - Mori, Tatsuya
N1 - Publisher Copyright:
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PY - 2021
Y1 - 2021
N2 - Prior work in cybersecurity and risk management has shown that non-native speakers of the language used in phishing emails are more susceptible to such attacks. Despite much research on behaviors English speakers use to avoid phishing attacks, little is known about behaviors of non-native speakers. Therefore, we conducted an online survey with 862 nonnative English speakers (284 Germans, 276 South Koreans, and 302 Japanese). Our findings show that participants, especially those who lacked confidence in English, had a higher tendency to ignore English emails without careful inspection than emails in their native languages. Furthermore, both the German and South Korean participants generally followed the instructions in the email in their native languages without careful inspection. Finally, our qualitative analysis revealed five main factors that formed the participants' concerns in identifying English phishing emails. These findings highlight the importance of providing non-native speakers with specific anti-phishing interventions that differ from those for native speakers.
AB - Prior work in cybersecurity and risk management has shown that non-native speakers of the language used in phishing emails are more susceptible to such attacks. Despite much research on behaviors English speakers use to avoid phishing attacks, little is known about behaviors of non-native speakers. Therefore, we conducted an online survey with 862 nonnative English speakers (284 Germans, 276 South Koreans, and 302 Japanese). Our findings show that participants, especially those who lacked confidence in English, had a higher tendency to ignore English emails without careful inspection than emails in their native languages. Furthermore, both the German and South Korean participants generally followed the instructions in the email in their native languages without careful inspection. Finally, our qualitative analysis revealed five main factors that formed the participants' concerns in identifying English phishing emails. These findings highlight the importance of providing non-native speakers with specific anti-phishing interventions that differ from those for native speakers.
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M3 - Conference contribution
AN - SCOPUS:85114510476
T3 - Proceedings of the 17th Symposium on Usable Privacy and Security, SOUPS 2021
SP - 319
EP - 338
BT - Proceedings of the 17th Symposium on Usable Privacy and Security, SOUPS 2021
PB - USENIX Association
Y2 - 9 August 2021 through 10 August 2021
ER -