TY - GEN
T1 - Analysis of customer communication by employee in restaurant and lead time estimation
AU - Takehara, Masanori
AU - Nojiri, Hiroya
AU - Tamura, Satoshi
AU - Hayamizu, Satoru
AU - Kurata, Takeshi
N1 - Publisher Copyright:
© 2014 Asia-Pacific Signal and Information Processing Ass.
PY - 2014/2/12
Y1 - 2014/2/12
N2 - Human behavior sensing and their analysis are great role to improve service quality and education of employees. This paper shows novel frameworks of detection of customer communication and lead time estimation(LTE) by using multi-sensored data, sound data and accounting data in the restaurant. They are useful for management about work environments and problems for employees. Lead time from order to delivery shows the quality of the service for customers. We found sound data of an employee's speech is useful for these techniques by speech ratio smoothing and POS sound detection.
AB - Human behavior sensing and their analysis are great role to improve service quality and education of employees. This paper shows novel frameworks of detection of customer communication and lead time estimation(LTE) by using multi-sensored data, sound data and accounting data in the restaurant. They are useful for management about work environments and problems for employees. Lead time from order to delivery shows the quality of the service for customers. We found sound data of an employee's speech is useful for these techniques by speech ratio smoothing and POS sound detection.
UR - http://www.scopus.com/inward/record.url?scp=84949925325&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84949925325&partnerID=8YFLogxK
U2 - 10.1109/APSIPA.2014.7041701
DO - 10.1109/APSIPA.2014.7041701
M3 - Conference contribution
AN - SCOPUS:84949925325
T3 - 2014 Asia-Pacific Signal and Information Processing Association Annual Summit and Conference, APSIPA 2014
BT - 2014 Asia-Pacific Signal and Information Processing Association Annual Summit and Conference, APSIPA 2014
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 2014 Asia-Pacific Signal and Information Processing Association Annual Summit and Conference, APSIPA 2014
Y2 - 9 December 2014 through 12 December 2014
ER -