TY - GEN
T1 - Decision support for management of agents' knowledge and skills with job rotation in service-oriented organization
AU - Ohori, Kotaro
AU - Kobayashi, Noriyuki
AU - Obata, Akihiko
AU - Takahashi, Atsuki
AU - Takahashi, Shingo
PY - 2012/1/1
Y1 - 2012/1/1
N2 - Service-oriented organizations have the properties that their main resources are the knowledge and skills of service agents, and they produce intangible outputs, while those of manufacturing organizations are tangible products. So managers in the service-oriented organizations have taken "seat-of-the-pants" approaches to evaluate their new policies for preventing productivity slump. The purpose of this paper is to model service agents and tasks in a specific service-oriented organization through a field research, and to provide helpful information from the viewpoint of creating multi-skilled agents for the managers, who wish to make an accurate policy relevant to job rotation, through agent-based social simulation (ABSS) with the model.
AB - Service-oriented organizations have the properties that their main resources are the knowledge and skills of service agents, and they produce intangible outputs, while those of manufacturing organizations are tangible products. So managers in the service-oriented organizations have taken "seat-of-the-pants" approaches to evaluate their new policies for preventing productivity slump. The purpose of this paper is to model service agents and tasks in a specific service-oriented organization through a field research, and to provide helpful information from the viewpoint of creating multi-skilled agents for the managers, who wish to make an accurate policy relevant to job rotation, through agent-based social simulation (ABSS) with the model.
UR - http://www.scopus.com/inward/record.url?scp=84857978870&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84857978870&partnerID=8YFLogxK
U2 - 10.1109/HICSS.2012.195
DO - 10.1109/HICSS.2012.195
M3 - Conference contribution
AN - SCOPUS:84857978870
SN - 9780769545257
T3 - Proceedings of the Annual Hawaii International Conference on System Sciences
SP - 1492
EP - 1501
BT - Proceedings of the 45th Annual Hawaii International Conference on System Sciences, HICSS-45
PB - IEEE Computer Society
T2 - 2012 45th Hawaii International Conference on System Sciences, HICSS 2012
Y2 - 4 January 2012 through 7 January 2012
ER -