The Impact of Knowledge Enrichment Through ICT Usage on Innovation Capability in the Malaysian Public Sector

This paper is based on a questionnaire survey that was conducted among public servants in Malaysia who have used information and communication technology (ICT) in the workplace and have been involved in innovation activity. Our objective is to identify the presence of knowledge captured from the use of ICT in the workplace. The analysis shows that the public sector captures knowledge from the information available from ICT applications and later uses that knowledge for innovation activity. It is found that the frequency of ICT usage in the workplace contributes most to the innovation capability of the individual public servant. The knowledge enrichment that contributes to the increase of innovation capabilities is positively related to the length of experience of using ICT in the workplace. It is also found that interaction with the customer contributes to the enrichment of knowledge and skills, which is positively related to the length of service of the employee.