TY - GEN
T1 - The layout for the user-friendly manual
T2 - 1st International Conference on Design, User Experience and Usability: Theory, Methods, Tools and Practice, DUXU 2011, Held as Part of 14th International Conference on Human-Computer Interaction, HCI International 2011
AU - Nakatani, Momoko
AU - Ohno, Takehiko
AU - Katagiri, Yurika
AU - Nakane, Ai
AU - Hashimoto, Shuji
PY - 2011
Y1 - 2011
N2 - We propose two design concepts for the user-friendly manual and compare them in an experiment. The first concept, which focuses on user comprehension, is to use one picture of the completed wiring. The second concept is to uses a series of steps from left to right with the goal of making the user follow the order. Trials show that participants presented with material based on the first concept tend to follow their own mental-model rather than the manual. Material based on the second concept also failed to make users follow the order. Some implications for the refinement of manual design are derived based on the results.
AB - We propose two design concepts for the user-friendly manual and compare them in an experiment. The first concept, which focuses on user comprehension, is to use one picture of the completed wiring. The second concept is to uses a series of steps from left to right with the goal of making the user follow the order. Trials show that participants presented with material based on the first concept tend to follow their own mental-model rather than the manual. Material based on the second concept also failed to make users follow the order. Some implications for the refinement of manual design are derived based on the results.
KW - documentation
KW - manuals
KW - technical communication
KW - Usability
UR - http://www.scopus.com/inward/record.url?scp=79960543353&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=79960543353&partnerID=8YFLogxK
U2 - 10.1007/978-3-642-21708-1_5
DO - 10.1007/978-3-642-21708-1_5
M3 - Conference contribution
AN - SCOPUS:79960543353
SN - 9783642217074
VL - 6770 LNCS
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 40
EP - 45
BT - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Y2 - 9 July 2011 through 14 July 2011
ER -