In this paper, the point of service encounters was considered based on the difference with the production area. Based on the servuction system which captures service at a production-like standpoint, the research theme of industrial engineering is discussed. As a result, three sub-systems in the servuction system and five factors in the service system are discussed. Finally, an example of the research theme in each system is shown.
|Journal of Japan Industrial Management Association
|Published - 2017
ASJC Scopus subject areas
- 経営科学およびオペレーションズ リサーチ